Privacy Policy

Link-Us Technologies (“Link-Us”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, submit an enquiry, request a quotation, purchase products, or engage our ICT services.

This policy applies to individual customers, business customers, prospective customers, suppliers and other visitors who interact with our website.

We may collect the following information, depending on how you interact with us.

2.1 Contact information

• Full name
• Email address
• Telephone number
• Company or organization name
• Business address or other contact details you provide

2.2 Enquiry and transaction information

Details of products or services requested, quotation enquiries, communications, purchase information, support requests and relevant transaction records.

2.3 Technical information

Depending on our website configuration, we may collect IP addresses, browser and device information, access timestamps, pages visited, server logs and information generated by cookies or analytics tools.

2.4 Information provided voluntarily

Information you choose to include in emails, enquiry forms, feedback or other communications with Link-Us Technologies.

We may use personal information to:

• Respond to enquiries and quotation requests.
• Supply ICT equipment and related products.
• Deliver technical support, networking, infrastructure and software services.
• Prepare quotations, proposals, invoices and service agreements.
• Communicate about orders, delivery, installation and after-sales support.
• Maintain customer and supplier records.
• Protect our website and business systems against fraud, abuse and unauthorized access.
• Improve website functionality and customer experience where appropriate.
• Meet applicable legal, accounting and regulatory obligations.

We will process personal information only for appropriate purposes and in accordance with applicable law.

Where required by applicable law, we will identify and rely on an appropriate legal basis for processing personal information. Depending on the circumstances, this may include consent, steps taken at your request before entering into a contract, performance of a contract, compliance with a legal obligation or another lawful basis.

Where processing relies on consent, you may withdraw that consent, subject to applicable law. Withdrawal does not necessarily invalidate processing that lawfully occurred before withdrawal.

We do not sell personal information.

We may disclose relevant information to:

• Website hosting and infrastructure providers.
• Database and backend service providers.
• Email delivery and business communication providers.
• Suppliers, delivery providers and service partners involved in fulfilling a request.
• Professional advisers, where necessary.
• Regulators, courts or public authorities where required or permitted by law.

We will take appropriate steps to ensure that service providers handling personal information on our behalf are subject to suitable contractual and security safeguards.

Our website may use third-party technologies for hosting, backend processing, database management, email delivery, security and related functionality.

The website development arrangements may include Supabase for backend services and an external provider for enquiry-email delivery. The actual providers, services enabled and information processed must be confirmed against the deployed configuration.

Third-party providers may process information in countries outside Malawi. Where applicable, we will implement safeguards and meet the requirements governing international transfers of personal information.

Our use of cookies and analytics technologies is subject to verification of the website’s actual configuration.

The website may use essential technologies needed for functionality, security and service delivery. Analytics, advertising or other non-essential tracking technologies may also be used if implemented.

Where required by law, we will provide appropriate information and obtain consent before using non-essential cookies or tracking technologies. You may also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

We will update this section if the website’s use of cookies or analytics changes.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss or destruction.

Depending on the systems deployed, these measures may include access controls, secure configurations, restricted database access, security monitoring and appropriate backup procedures.

No electronic system or method of transmission can be guaranteed to be completely secure. We therefore cannot promise absolute security.

We will handle suspected personal data breaches in accordance with applicable legal obligations.

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including handling enquiries, providing services, maintaining business records, resolving disputes and complying with legal obligations.

Retention periods may vary according to the type of information and the relevant business or legal requirements.

When information is no longer required, we will take appropriate steps to delete, anonymize or securely dispose of it, subject to lawful retention obligations and technical limitations.

Subject to applicable law and any relevant exceptions, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request erasure of personal information where legally permitted.
• Request restriction of certain processing activities.
• Object to certain processing activities.
• Request data portability where applicable.
• Withdraw consent where processing relies on consent.
• Lodge a complaint with the relevant data protection authority.

To exercise an applicable right, contact us using the details in Section 15. We may need to verify your identity before processing your request.

Our website and services are intended for business and individual customers and are not specifically directed at children.

Where personal information relating to a child is collected, we will apply the safeguards and requirements imposed by applicable law, including any required authorization or consent.

If you believe a child has submitted personal information inappropriately, please contact us so that we can assess the situation and take appropriate action.

Some technology and service providers may store or process information outside Malawi.

Where personal information is transferred internationally, Link-Us Technologies will take the steps required by applicable law to ensure that the transfer is lawful and appropriate safeguards are in place.

The actual locations of data storage and processing will depend on our providers’ configurations and contractual arrangements.

Our website may contain links to third-party websites, manufacturers, suppliers and software providers.

We do not control the privacy practices of external websites. Visitors should review the relevant privacy policies and terms before providing personal information to those parties.

We may update this Privacy Policy to reflect changes in our services, website technologies, data processing practices or legal obligations.

The updated version will be published on this page with a revised date. Where required, we will provide additional notice or obtain consent for material changes.

For privacy questions, requests or complaints, contact:

Company

Link-Us Technologies

Location

Blantyre, Malawi

Email

[email protected]

Telephone

+265 999 662 004

Website

https://linkustech.net

Please use the subject line “Privacy Request” when emailing a privacy-related request.

This Privacy Policy is intended to operate in accordance with applicable laws of Malawi, including the Data Protection Act, 2024 and relevant regulations, as applicable.